Allow 1–5 business days for processing before dispatch. Delivery estimates start after dispatch.

Personalised, engraved or special-order products may require additional preparation. Check your product page and order confirmation for any specific preparation time.

Estimates are not guaranteed arrival dates. Customs, carrier delays and public holidays can extend delivery. Business days exclude weekends and public holidays.

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Orders normally require 1–5 business days for processing before dispatch. Personalised, engraved or special-order products may require additional preparation.

If your order isn't showing, check that you entered:

• Your 5 digit Cycolinks order number, as shown in your order confirmation email.
• The same email address used at checkout.

Please use your order number, not your parcel tracking number. For example, your order number may appear as #23602.

If more than 5 business days have passed without dispatch, and no longer preparation time was stated for your item, contact us with your order number. For personalised or special-order items, contact us if the stated preparation time has passed.

You can also contact us if you still can't find your order after checking the order number and checkout email.

A tracking number can be created before the carrier records its first scan. If your shipment has only recently been arranged, tracking may not show movement immediately.

Tracking may not update between carrier scans, customs checks or courier handovers. A gap in updates does not necessarily mean your parcel has stopped moving.

Open the tracking details in your results to see the available shipping history. In the modern layout, select More Details.

If your parcel is beyond the estimated delivery window for your destination, contact us with your order number so we can check. Contact us sooner if tracking shows an exception, an address issue or a return to sender.

• Ordered / Processing: Your order has been received and is being prepared. Standard processing is 1–5 business days. Personalised or special-order items may take longer where stated.
• Order Ready / Label Created: Shipping information has been registered. This does not necessarily confirm that the carrier has collected the parcel yet.
• In Transit: Your parcel is travelling through the delivery network. There may be gaps between scans.
• Customs / Import Processing: Your parcel is undergoing customs checks. Tracking can remain on the same status during clearance. Follow any instructions from the carrier.
• Arrived in Destination Country: Your parcel has reached the destination country. It may still need customs clearance, sorting or transfer to the local courier before delivery.
• Out for Delivery: The carrier has marked your parcel for a delivery round. Check its latest updates; delivery that day is not guaranteed.
• Delivered: The carrier has recorded delivery. If you can't find the parcel, see the delivered-parcel question below.

Your parcel may travel through an international delivery network before being handed to a local courier for final delivery.

Open the tracking details in your results. Where available, you'll find a local courier name, local tracking number or last-mile tracking number.

This number may differ from the original tracking number. Use it on the local courier's tracking website for delivery updates, redelivery options and collection details.

If you can't identify the local courier, contact us with your order number and we'll check the available information.

Orders containing multiple items may arrive in separate parcels, with different tracking numbers and delivery dates.

Check each package shown in your tracking results and your shipping emails. One parcel being delivered does not necessarily mean the whole order has arrived.

If a remaining parcel is beyond its estimated delivery window, or a delivered package is missing an item listed in its contents, contact us with your order number and the item you're waiting for.

Check the local courier's tracking page, delivery card, email or text message for instructions to arrange redelivery or collect your parcel.

Collection deadlines vary by courier. Please act before the stated deadline to help prevent the parcel being returned to sender.

If tracking shows an address problem, a return to sender, or you can't arrange collection, contact us with your order number.

Please check:

• Your front door, entrance, safe places or parcel locker.
• Other members of your household and neighbours.
• Your building reception, concierge or mail room.
• The courier's delivery photo or proof of delivery, if available.
• The delivery address on your order confirmation.
• The local courier's tracking page for additional details.

If you still can't locate your parcel, contact us with your order number and tell us what you've checked. We'll investigate the available delivery information.