Cycolinks

📦 Track Your Cycolinks Order

Enter your order number and the email address used at checkout below to see the latest available tracking information for your order.

👇 Enter your order details below

Your order number can be found in your order confirmation email and will look like #12345.

⚙️ Processing Please allow 1–5 business days before dispatch.

📦 Dispatched Tracking becomes available once your order has been sent.

🌍 In Transit Your parcel is travelling through the delivery network.

🚚 Local Delivery Your parcel is with or transferring to your local courier.

Tracking not updated recently? Don't worry — international parcels can have gaps between scans while travelling between countries, clearing customs or being transferred to a local delivery courier.

🌍 How Long Should Delivery Take?

Delivery estimates below are counted from dispatch. Please allow 1–5 business days before dispatch for order processing.

Already dispatched? Use the tracking information above for the latest available progress of your parcel.

Destination	Estimated Delivery
🇬🇧 UK & Ireland	5–10 business days
🇺🇸 USA & Canada	5–10 business days
🇪🇺 Western Europe France, Germany, Netherlands, Belgium, Austria & nearby	5–12 business days
🇪🇸 Southern Europe Spain, Italy, Portugal, Greece & nearby	7–14 business days
🇳🇴 Northern Europe Scandinavia, Denmark, Finland & nearby	6–12 business days
🇵🇱 Eastern Europe Poland, Hungary, Czechia, Romania & nearby	7–14 business days
🇦🇺 Australia & New Zealand	7–15 business days
🇸🇬 East & Southeast Asia	3–8 business days
🌎 Rest of World	10–20 business days

These are estimated delivery times after dispatch. Customs, carrier delays, public holidays and other circumstances outside our control can occasionally affect delivery times.

❓ Understanding Your Tracking

Not sure what your tracking update means? These are some of the most common situations.

⚙️ Why hasn't my order been dispatched yet?

Orders normally require 1–5 business days for processing before dispatch. Personalised, engraved or special-order products may sometimes require additional preparation.

📦 My tracking isn't showing much yet

A tracking number can be created before the carrier records its first major scan. If your order has only recently been dispatched, please allow time for the tracking system to begin showing movement.

🌍 My tracking hasn't updated for several days

This doesn't necessarily mean your parcel has stopped moving. International shipments can travel for several days between scans, particularly while moving between countries, passing through customs or transferring between delivery networks.

🛃 My parcel says customs or import processing

International parcels may need to pass through customs before entering the local delivery network. Tracking can remain on the same status while this process is taking place.

🚚 Why has my tracking number or courier changed?

International parcels are often transferred to a local delivery courier for the final part of their journey. This can create a second local tracking number or a new set of tracking updates.

📍 It says it's in my country — why hasn't it arrived?

Arrival in the destination country isn't the same as being out for delivery. The parcel may still need to clear customs, reach a regional sorting centre and be handed to the local courier before final delivery.

🚚 Your Parcel May Have a Local Courier

Cycolinks orders can travel through an international delivery network before being handed to a local courier in your country for final delivery.

If your tracking shows a local tracking number or last-mile tracking number, that number may provide more detailed updates once the parcel has reached your country.

🏠 Tracking Says Delivered, But You Can't Find It?

Before contacting us, please check the most common delivery locations:

Around your front door, entrance or other safe places
With other members of your household
With neighbours
Your building reception, concierge or mail room
Any delivery photo or proof of delivery shown by the courier
The local courier's tracking page for additional delivery details

Still Need Help With Your Delivery?

If you've checked your tracking and the information above hasn't answered your question, contact us and we'll investigate your order. Please include your order number so we can check the correct shipment straight away.

🚚 Shipping & Delivery ❓ FAQs 💬 Contact Us