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FAQ - Biker Jewelry Help | Cycolinks

❓ Frequently Asked Questions

Find answers to common questions about Cycolinks biker jewelry & gifts. Can't find what you're looking for? Contact our team - we're here to help!

⭐ 4.7⭐ rated • 1,000+ reviews • Free worldwide shipping • 30-day guarantee

🔗 Product Information

What materials are your bracelets made from?

We offer bracelets in several premium materials:

  • 316L Stainless Steel: Durable, hypoallergenic, water-resistant
  • 925 Sterling Silver: Premium luxury with hallmark certification
  • Leather: Genuine leather with metal accents
  • Crystal accents: Swarovski-style crystals on select pieces

All materials are carefully selected for durability and comfort. Browse our complete bracelet collection.

Are your products suitable for both cyclists and motorbikers?

Absolutely! Our jewelry and gifts are designed for all two-wheel enthusiasts. Whether you ride a bicycle, motorcycle, or both, our products celebrate the passion for riding.

Popular collections include:

Do you offer custom engraving?

Yes! We offer custom engraving on select bracelets. Engraving adds 2-5 days to production time.

Please note: Custom engraved items cannot be returned due to their personalized nature.

Browse our engraved bracelet collection or contact us at info@cycolinks.com for custom requests.

📏 Sizing & Fit

How do I find my bracelet size?

Finding your perfect fit is easy:

  • Measure your wrist with a flexible tape measure
  • Add 0.5-1 inch for comfortable fit
  • Check our detailed sizing guide

Still unsure? Contact us at info@cycolinks.com with your wrist measurement and we'll recommend the perfect size.

What if my bracelet doesn't fit properly?

For Stainless Steel Bike Chain Bracelets:

For Other Bracelet Types: Contact us at info@cycolinks.com for personalized sizing assistance.

Do extension clasps work with all bracelets?

Extension clasps work with:

  • All stainless steel bike chain bracelets
  • Sterling silver bike chain bracelets
  • Most chain-style bracelets

Order your extension clasp here.

🚚 Shipping & Delivery

Do you offer free shipping worldwide?

Yes! We offer free worldwide shipping with tracking on all orders. No minimum purchase required.

Delivery times:

  • UK & Ireland: 5-10 days
  • North America, Western/Northern Europe: 6-12 days
  • Southern/Eastern Europe: 7-14 days
  • Australia/NZ: 7-15 days
  • East/Southeast Asia: 3-7 days
  • Rest of world: 10-20 days
How long does processing take?
  • Standard orders: 1-5 business days
  • Custom/Engraved items: Additional 2-5 days
  • Faster processing: Available for $2.95 (reduces processing to 1-2 days)

All orders include tracking information sent to your email.

Do I need to pay customs fees?

Customers are responsible for any customs fees, import duties, or local taxes in their country. We're not responsible for packages delayed or held by customs.

Most orders under $50-100 USD typically don't incur customs fees, but this varies by country. Check with your local customs office for specific thresholds.

↩️ Returns & Warranty

What is your return policy?

30-day return policy:

  • Return items within 30 days of delivery for a full refund
  • Items must be unworn, undamaged, and in original packaging
  • Custom/engraved items cannot be returned due to personalization
  • Customer pays return shipping costs

To start a return, email us at info@cycolinks.com with your order number.

What warranty do you offer?

Sterling Silver Collection: 1-Year Warranty + 30-Day Returns

Other Collections: 30-Day Warranty + 30-Day Returns

Warranty covers:

  • Manufacturing defects
  • Material quality issues
  • Clasp or closure problems

Not covered: Normal wear, damage from misuse, or lost items.

What if my item arrives damaged?

We're sorry if your item arrives damaged! Contact us immediately at info@cycolinks.com with:

  • Your order number
  • Photos of the damaged item
  • Description of the damage

We'll send a replacement or full refund at no cost to you.

✨ Care & Maintenance

How do I care for my stainless steel bracelet?

Stainless steel is very low maintenance:

  • Water-resistant - safe for daily wear
  • Clean with mild soap and water
  • Dry with soft cloth to prevent water spots
  • Store in provided velvet pouch when not wearing

Avoid: Harsh chemicals, bleach, or abrasive cleaners.

How do I care for my sterling silver jewelry?

Sterling silver requires gentle care:

  • Clean with silver polishing cloth
  • Store in anti-tarnish pouch (included)
  • Remove before swimming, showering, or exercising
  • Keep away from perfumes, lotions, and chemicals

Tarnishing is normal and can be easily removed with proper cleaning.

Can I wear my bracelet while cycling/riding?

Yes! Our jewelry is designed for active lifestyles:

  • Stainless steel: Perfect for all activities
  • Sterling silver: Best for casual wear, remove for intense activities
  • Leather: Avoid excessive moisture

Our bike chain bracelets are specifically designed to withstand active use.

💳 Payment & Security

What payment methods do you accept?

We accept all major payment methods:

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
  • Buy Now, Pay Later: Klarna
  • Other: Diners Club, Maestro, Union Pay

All payments are processed securely through Shopify's encrypted checkout.

Is my payment information secure?

Absolutely! Your security is our priority:

  • SSL encryption on all pages
  • PCI DSS compliant payment processing
  • We never store your payment details
  • Shopify's secure checkout system

Look for the padlock icon in your browser address bar when checking out.

Do you offer payment plans?

Yes! We offer flexible payment options through Klarna:

  • Pay in 4 interest-free installments
  • Available at checkout
  • Subject to Klarna's approval

Select Klarna at checkout to see your payment plan options.

📞 Still Need Help?

Can't find the answer you're looking for? Our friendly team is here to help!

📧 Email Support

Get detailed help via email

info@cycolinks.com

Response within 24 hours

📝 Contact Form

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Established retailer & manufacturer • Over 32,000 customers worldwide • 1,000+ five-star reviews • Made by bikers for bikers

🏆 Popular Collections

Explore our most popular jewelry and gifts for cyclists and bikers: