FAQ - Help | Cycolinks

If your order has been dispatched, the quickest way to check its progress is our Track Order page .

Enter your order number and the email address used when you placed the order to see the latest available tracking information.

Please allow 1–5 business days for order processing before dispatch. Estimated delivery times below are counted from dispatch.

These are estimates rather than guaranteed delivery dates. Customs processing, local couriers, public holidays and other carrier delays can occasionally affect delivery.

See our full Shipping & Delivery information .

Most orders are processed within 1–5 business days before dispatch.

Personalised, engraved, made-to-order or other special items may require additional preparation time.

Once your order has been dispatched, tracking information will become available.

A tracking number can sometimes be created before the parcel receives its first major carrier scan.

Once travelling internationally, there can also be periods without a new scan while the parcel is moving between countries, being processed by customs or transferring between delivery networks.

When your parcel reaches its destination country, it may also receive a separate local or last-mile tracking number.

First, please check:

• Your front door, entrance and any safe places
• With other members of your household
• With neighbours
• Reception, concierge or your building's mail room
• Any delivery photograph or proof of delivery
• The local courier's tracking page, if shown

If you still can't locate the parcel, contact us with your order number and we'll investigate the delivery.

This can be completely normal with international shipping. Your parcel may travel through an international delivery network before being handed to a local courier in your country.

The local courier may create a second tracking number, which can sometimes provide more detailed information during the final stage of delivery.

Yes. Cycolinks offers worldwide tracked delivery.

See our Shipping & Delivery page for regional delivery estimates and more information.

International orders can be subject to customs duties, import taxes or other local charges depending on the destination country and its regulations.

Any applicable import charges are determined by local authorities and are normally the customer's responsibility.

Start by measuring your wrist with a flexible measuring tape, snugly around the position where you normally wear a bracelet.

Then use the specific size guide for the bracelet you're ordering. Different bracelet designs, link thicknesses and clasps can affect the finished fit.

Visit our complete Cycolinks Size Guide .

Many of our stainless steel bike chain bracelets can be made smaller by removing links.

See our bracelet adjustment and link removal guide for more information.

You can also watch our link-removal video for a demonstration.

Extension clasps are available for selected 7mm, 10mm and 16mm stainless steel bike chain bracelets.

Extension clasps are not compatible with every Cycolinks bracelet, including many other bracelet styles. Please check your bracelet type and link size before ordering.

View bike chain bracelet extension clasps →

Check the product-specific guide first. If you're still unsure, contact us with the product you're interested in and your wrist measurement.

We'll help you work out the most suitable size or option.

Eligible products can be returned or exchanged within 30 days of receiving your order.

Items should be unused, unworn and in their original condition. Some exclusions apply, particularly to personalised or engraved items.

Please contact us before sending anything back so we can provide the correct return instructions for your order.

Read our full 30-Day Returns Policy .

If your eligible bracelet is unused and unworn, an exchange for another available size may be possible.

Before arranging a return, check our Size Guide . Depending on the bracelet, removing a link or using a compatible extension clasp may also solve the sizing issue.

If you still need an exchange, contact us first and we'll provide the return instructions.

Personalised and engraved products cannot normally be returned for a change of mind because they have been made specifically for you.

They are still protected if there is a genuine fault, damage or a personalisation error caused by Cycolinks.

Cycolinks products are covered by our 30-Day Quality Guarantee against genuine manufacturing faults.

This can include manufacturing defects, faulty components, missing parts when received, products arriving broken or damaged, and confirmed personalisation errors caused by Cycolinks.

Normal wear and tear, accidental damage, misuse, lost items and damage caused by alteration or improper resizing are not manufacturing faults.

See our full 30-Day Warranty .

Contact us with your name, order number and a description of the problem.

We may ask for clear photographs where reasonably necessary so we can understand what has happened and determine the appropriate solution.

Please don't return the item before contacting us.

Materials vary by product. Our range includes stainless steel, 925 sterling silver, leather and other materials depending on the particular design.

Always check the individual product description for the materials and specifications of the item you're considering.

Browse Cycolinks bracelets →

Yes. Selected Cycolinks products can be personalised or engraved. The available options are shown on the individual product page.

Personalised products may require additional preparation time and cannot normally be returned for a change of mind.

View personalised bracelets →

No. Cycolinks is inspired by two-wheel culture, with products for cyclists, mountain bikers, BMX riders, motorcyclists and anyone who loves bikes.

Many products also make gifts for riders, whether or not the person buying the gift rides themselves.

Packaging varies depending on the product. Check the individual product page for the packaging supplied with the item and any gift packaging options currently available.

Stainless steel is relatively low maintenance. For general cleaning, use a soft cloth and mild soapy water when needed, then rinse carefully and dry thoroughly.

Avoid bleach, harsh chemicals and abrasive cleaners, which can damage surfaces or finishes.

Sterling silver can naturally tarnish over time. A suitable silver polishing cloth can help restore its shine.

To help protect your jewelry, keep it dry when stored and avoid prolonged contact with chemicals, perfumes, lotions and chlorinated water.

Care requirements vary between materials and finishes. To help preserve the appearance and condition of your jewelry, we recommend removing it before swimming, showering, strenuous exercise or activities where it may be exposed to chemicals, heavy impact or excessive moisture.

The payment methods currently available to you will be shown securely at checkout. Available options can vary depending on your country, currency and device.

If you need to change or cancel an order, contact us as soon as possible and we'll check its current status.

Once an order has entered processing or production, or has already been dispatched, changes may no longer be possible. Personalised and custom products may also enter production shortly after ordering.

Contact us as soon as possible with your order number and the correct address.

If the order hasn't been dispatched, we'll check whether the address can still be updated. Once a parcel has entered the delivery network, an address change may not be possible.