WHERE IS MY ORDER?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time.
I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with custom designs, Rest assured, you will get all your items.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
HOW DO DISCOUNT CODES WORK?Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.
HOW DO I ORDER WHOLESALE?
Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours.
Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.
MINIMUM WHOLESALE ORDER AMOUNT IS $300.
We also offer bulk discounts if you buy for your group of friends or family, for orders between 8-20+ items of the same product. Just reach out to our support team to find out what we can do for you!
WHAT IS THE STORE'S CANCELLATION POLICY?
For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within asap and cancelations can be made up to 12 hours after purchase. Once the order request has been processed by our warehouse (generally within a couple of hours) or manufacturers (generally within a 1 day), your order cannot be cancelled.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Since some of our pieces are handmade-to-order, like our custom made bracelets, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.
Current Production Time: 1-3 days (5 days for some custom engraved items)
For $4.95 you can purchase faster processing time and tracing which will speed up your order getting to you.
DELIVERY TIMES (once order is processed):
USA: 5 - 12 business days
UK: 7 - 15 business days
Australia & New Zealand: 7 - 16 business days
Canada: 7 - 16 business days
Western Europe: 10 - 30 business days
Rest of world: 10 - 40 business days
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
WHAT'S YOUR RETURN AND EXCHANGE POLICY?
We have a 30 day returns or exchange policy from the date the delivery was received. Customers are responsible for all shipping costs when returning.
Find more information on our returns policy section, our customer service team is always here to help you with your concerns. Send us an email at firstname.lastname@example.org and we will get back to you within 24 hours.
WHAT' IF MY BRACELET IS THE WRONG SIZE?
Most of our bike chain bracelets can be shortened or a extension clasp may be used to lengthen the bracelet. For more information on this please refer to our how to measure guide for our bike chain bracelets.