Contact Us - Biker Jewelry Help | Cycolinks
CYCOLINKS HELP & SUPPORT
How Can We Help?
Looking for an order update, delivery information, sizing help or a return? Start with the help below for a quicker answer. If you still need us, our support team is here to help.
Where Is My Order?
Already dispatched? Check the latest available delivery update in our order tracker before sending a message.
Enter your order number and the email address used at checkout.
Can't find your order number or dispatch email? Check your inbox, spam and junk folders for Cycolinks. See the steps below if you still need help.
Before You Email About an Order
Choose the situation that matches your order.
I'm waiting for dispatch. How long does it take?
Please allow 1–5 business days for standard processing before dispatch. Personalised, engraved, custom-made and some other items may need additional preparation time; check your product page for any extra information.
Delivery estimates start after dispatch and are separate from processing time. Check the estimate for your country on our Shipping & Delivery page.
I can't find my confirmation email or order number
Search the email account you used at checkout for Cycolinks, including your spam, junk and promotions folders. Your order number is in your order confirmation; the dispatch email is sent separately once your parcel has shipped.
If you still can't find it, send us a message with your full name, the email address used at checkout and the approximate date you ordered. You can still contact us if you don't have an order number.
My tracking hasn't updated or the courier has changed
A tracking number can be created before the first carrier scan. International tracking may also pause while your parcel travels between countries, clears customs or transfers to your local courier.
Check the latest tracking information for a local courier or second tracking number, delivery attempts or collection instructions. A courier handover can be a normal part of delivery.
If the parcel appears unusually delayed, is beyond the estimated delivery window for your country, or tracking shows a problem, contact us with your order number so we can investigate.
Tracking says delivered, but I haven't received it
- Check your doorway, entrance, property and any safe places.
- Ask household members, neighbours, reception or the mail room.
- Check the local courier's tracking page and any delivery photo or proof of delivery.
Still can't locate it? Contact us with your order number and delivery postcode so we can investigate the delivery information.
Need to change an order or correct an address? Contact us as soon as possible. Changes depend on the order's processing status and can't be guaranteed once processing, production or dispatch has progressed.
Find the Answer Quickly
Sizing, returns, product care and other useful help before you contact us.
Shipping & Delivery
Processing times, regional delivery estimates, tracking and international shipping.
Delivery Information →Returns & Exchanges
Need a different size or colour? Read our 30-day returns information and contact us before returning an item.
Returns & Exchanges →Bracelet Sizing
Measure your wrist and use the guide for your bracelet design to choose the right fit.
View Size Guide →Bracelet Too Small?
A compatible extension clasp can help with selected chain bracelets. Check your bracelet type and link size first.
Extension Clasps →Product Problem?
Faulty, damaged or a manufacturing issue? Read our warranty help, then contact us with the details.
Warranty Help →Frequently Asked Questions
Quick answers about products, orders, jewelry care, payments and other common questions.
Browse FAQs →Still Need Help? Send Us a Message
If the information above hasn't answered your question, use the form below. We aim to reply within 12–48 hours.
Prefer email? Contact Customer Support at info@cycolinks.com. If you've already emailed us, reply in the same conversation to keep your details together.