30-Day Warranty
Quality Guarantee You Can Trust
As fellow bikers, we stand behind every piece of jewelry we create. Our comprehensive 30-day warranty ensures your Cycolinks products meet the highest standards of quality and craftsmanship.
🛡️ 30-Day Quality Guarantee
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Quality Protection
Full coverage against manufacturing defects and material flaws from day one
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Fast Resolution
Quick warranty claims processing with replacement or repair within days
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Expert Craftsmanship
Every item tested by fellow bikers - we wouldn't sell what we wouldn't own
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Easy Claims
Simple email process with our dedicated support team guiding you
What's Covered Under Our Warranty
Our 30-day warranty covers manufacturing defects and quality issues to ensure you receive the premium biker jewelry you deserve.
✅ Covered Items
- Manufacturing defects in materials
- Faulty clasps, links, or connections
- Tarnishing or discoloration (sterling silver)
- Broken or damaged items upon arrival
- Incorrect engravings (our error)
- Missing parts or components
❌ Not Covered
- Normal wear and tear from daily use
- Damage from accidents or misuse
- Scratches from regular wear
- Lost or stolen items
- Damage from improper care
- Items altered or resized by others
🌟 Sterling Silver Extended Coverage
Our 925 Sterling Silver jewelry comes with enhanced warranty protection due to its premium quality and hallmark authentication. Sterling silver items receive priority processing for warranty claims.
Warranty Terms & Conditions
Coverage Period
Your warranty coverage begins from the date you receive your order and lasts for 30 days. This gives you plenty of time to inspect your jewelry and ensure it meets our quality standards.
Warranty Requirements
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Contact required: All warranty claims must be initiated by contacting our support team first.
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Original condition: Items must be in original condition with all tags and packaging included.
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Proof of purchase: Order number and purchase confirmation required for all warranty claims.
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Return shipping: Items must be returned using trackable shipping method at customer's expense (unless our error).
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Time limit: Warranty claims must be initiated within 30 days of delivery date.
⚠️ Important Warranty Notes
Contact us first: Do not return items without prior authorization. Unauthorized returns will not be processed and may be returned to sender at customer's expense.
Original packaging required: Please keep all original packaging, jewelry tags, and documentation for potential warranty claims.
How to Make a Warranty Claim
Simple 4-Step Warranty Process
1
Contact Us
Email info@cycolinks.com with your order number, photos of the issue, and description of the problem
2
Get Authorization
We'll review your claim and provide return authorization with shipping instructions if approved
3
Send Item Back
Package securely and ship with tracking to the address we provide (keep receipt)
4
Receive Resolution
Get your replacement, repair, or refund processed within 5-7 business days of receipt
💡 Pro Tip for Faster Service
Include clear photos showing the issue, your order number, and a detailed description when contacting us. This helps our team process your warranty claim much faster!
Extended Warranty Options
For customers who want additional peace of mind, we offer extended warranty options for select premium items.
Sterling Silver Extended Warranty
Our 925 Sterling Silver jewelry automatically includes a 1-year extended warranty covering:
- Tarnishing and discoloration issues
- Clasp and connection failures
- Manufacturing defects beyond 30 days
- Priority repair and replacement service
🔗 Care Instructions
Proper care extends the life of your jewelry. Visit our FAQ page for detailed care instructions to keep your biker jewelry looking its best.
Related Policies
Our warranty works alongside our other customer protection policies to ensure your complete satisfaction:
🔄 30-Day Returns
Not satisfied? Our 30-day return policy lets you return unused items for full refund or exchange.
🚚 Shipping Protection
Items damaged in shipping are covered. Check our shipping policy for full details.
