🛡️ 30-Day Warranty
Every Cycolinks product should arrive as expected and free from
manufacturing faults. If something isn't right, we're here to help.
✓ 30-DAY QUALITY GUARANTEE
🛡️
30-Day Cover
Protection against manufacturing faults
📸
Easy to Report
Contact us with your order details and photos where needed
🔧
We'll Make It Right
We'll investigate and arrange an appropriate solution
What Our 30-Day Warranty Covers
Our 30-day warranty covers genuine manufacturing defects and product
faults identified within 30 days of receiving your order.
If you believe there is a problem with your product, contact us first.
We'll review the issue and help determine the appropriate solution.
✓ Examples of What's Covered
- Manufacturing defects in the product or materials
- Faulty clasps, links, connectors or components
- Parts missing from the product when received
- Products that arrive broken or damaged
- Incorrect engraving or personalisation caused by our error
- Other confirmed faults present when the product was supplied
✕ Examples of What's Not Covered
- Normal wear and tear from use
- Scratches, marks or cosmetic wear caused after delivery
- Accidental damage or misuse
- Damage caused by improper care
- Lost or stolen products
- Products altered, modified or improperly resized after delivery
Warranty Period
The Cycolinks 30-day warranty begins from the date you
receive your order.
If you discover a potential manufacturing defect or product fault,
please contact us as soon as reasonably possible so we can investigate.
Personalised Products Are Still Protected
Although personalised, engraved and custom-made products cannot
normally be returned simply because you change your mind, they are
still covered if there is a genuine product fault or if Cycolinks
made an error with the personalisation.
📸 How to Report a Warranty Issue
There's no need to send anything back before speaking to us.
Contact our support team first and we'll investigate the issue.
1
Contact Us
Email info@cycolinks.com with your name, order number and
a short description of the problem.
2
Show Us the Issue
Include clear photographs of the problem where reasonably
necessary so we can assess what has happened.
3
We'll Help Resolve It
We'll review the issue and confirm the appropriate next step
or resolution.
⚠️ Please Contact Us Before Returning Anything
Please don't send a warranty item back before contacting us.
Depending on the problem, a return may not be necessary. If we
do need the item returned, we'll provide the correct instructions.
How Warranty Issues Are Resolved
Every issue is slightly different, so we'll review the circumstances
before confirming the best solution.
Depending on the product and the nature of the confirmed fault,
an appropriate resolution may include:
- A replacement product or replacement component
- A practical repair or replacement part where appropriate
- An exchange where appropriate
- A refund where appropriate
- Another reasonable solution agreed with you
We'll always consider the nature of the problem, the product involved
and the available resolution before asking you to take further action.
If We Ask You to Return an Item
In some cases, we may need the product returned so that the issue can
be checked or resolved. If a return is required, we'll provide the
correct return instructions after reviewing your warranty request.
📍 Don't Use the Address on Your Original Parcel
Please do not automatically return a warranty item to the address
shown on its original shipping package. Contact us first and we'll
provide the correct return details if a return is required.
If You're Asked to Return the Product
- Package the item securely to prevent further damage.
-
Put a note inside the parcel containing your
name and order number.
-
Follow the return and postage instructions provided by our
support team.
-
Keep any postage receipt or tracking information until the issue
has been resolved.
Wear, Accidental Damage & Product Care
Our warranty is intended to cover manufacturing and product faults.
It does not cover damage caused through normal use, accidents,
misuse or inappropriate care.
Jewellery and accessories can naturally develop signs of wear over
time. Scratches, surface marks and other wear resulting from normal
use are not considered manufacturing defects.
Need Help With a Product Outside the Warranty?
Contact us anyway. Depending on the product and the issue, we may
still be able to suggest a replacement part or another practical
solution.
Warranty or Return?
Our warranty and returns policy cover different situations.
🛡️ Use Our Warranty When...
- Your product appears to have a manufacturing fault
- A clasp, link or component is defective
- The item arrived broken or damaged
- We made an error with your engraving or personalisation
🔄 Use Our Returns Policy When...
- You've changed your mind about an eligible item
- You need a different size
- You would prefer another colour or style
- You want to return an eligible unused item
Looking for Returns?
Read our
30-Day Returns Policy →
for change-of-mind returns, sizing exchanges and other eligible returns.
