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Order Tracking

Enter order tracking number above to find out where your item is right now! Please allow 24-48 hours from the time you place your order for its status to update.

Current Production Time: 2-5 days

DELIVERY TIMES (once order is processed):

USA: 7 - 15 business days

UK: 12 - 20 business days

Australia & New Zealand: 12 - 20 business days

Canada: 12 - 20 business days

Western Europe: 10 - 30 business days

Rest of world: 10 - 40 business days

Visit our FAQ Page for More Information

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

Items shipped from our global warehouse may take up to 2 - 4 weeks for delivery due to customs check. If your tracking doesn’t show the most up to date status, please do not panic, it's on its way!

On very rare occasions, shipping might take up to 6 weeks due to custom check.

We have a large assortment of products stocked in different warehouses, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.

TRACKING STATUS EXPLANATION

Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way. NOTE: if you see that your tracking information has been in pending for over 10 days, please contact us at info@coolnewtools.com. We will give you an appropriate answer.

In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.

Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.

Exception: Custom hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.

Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up. 

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