Please Note: Some items, such as our clocks and other custom-made or larger parcels, may have extended processing and shipping times due to their bespoke nature and size. These items may take longer to arrive, so please allow additional time for delivery.
Estimated Shipping Times:
| Region | Countries | Free Shipping |
|---|---|---|
| UK & Ireland | United Kingdom, Ireland | 5 - 10 days |
| North America | USA, Canada | 6 - 12 days |
| Western Europe | France, Germany, Netherlands, Belgium, Austria | 6 - 12 days |
| Southern Europe | Spain, Italy, Portugal, Greece | 7 - 14 days |
| Northern Europe | Denmark, Sweden, Norway, Finland | 6 - 12 days |
| Eastern Europe | Poland, Hungary, Czech Republic, Slovakia | 7 - 14 days |
| Australia & New Zealand | Australia, New Zealand | 7 - 15 days |
| Asia (East & SE Asia) | Japan, South Korea, Singapore, Malaysia, Thailand | 3 - 7 days |
| Rest of the World | All other regions, including South America, Africa, and Eastern Europe & CIS | 10 - 20 days |
Visit our FAQ Page for More Information
- All shipping times are estimated in business days.
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
*** Current processing time 1-5 days.
🔄 30-Day Returns
Shop with confidence with our 30-day return & exchange policy. If something isn't right, we're here to help.
Return & Exchange Policy
If you're not satisfied with your purchase, eligible items may be returned or exchanged within 30 days of receiving your order, subject to the conditions below.
Your return or exchange request should be made within 30 days of receiving your order.
Return & Exchange Conditions
- Items must be unused, unworn and in their original condition, without scratches, damage or other signs of wear.
- Items that have been resized, modified or otherwise altered after delivery may not be eligible for return.
- Please contact Cycolinks before returning your item so we can confirm the appropriate return or exchange instructions.
- We recommend using a tracked return service and keeping your postage receipt until your return has been completed.
- If your order included a promotional free gift and you are returning the qualifying item for a refund, the promotional gift should also be returned. If it is not returned, its retail value may be deducted from the refund where applicable.
Personalised & Non-Returnable Items
Some products cannot normally be returned simply because you have changed your mind.
Personalised, Engraved & Custom Items
Products made or personalised specifically for you — including engraved or custom-made items — cannot normally be returned or exchanged unless the item is faulty, damaged, or we made an error with your order.
Used, Worn or Altered Items
Items showing signs of wear, damage, misuse or alteration after delivery may not be eligible for a refund or exchange.
Important
Please check sizing, colour, personalisation and engraving details carefully before ordering, particularly for products made specifically for you.
📦 How to Make a Return
Please contact us before sending your item back. This helps us identify your return correctly and process it as quickly as possible.
Email info@cycolinks.com with your name, order number and the reason for your return.
Pack the item securely and include your name and order number inside the parcel.
We recommend tracked postage. Keep your receipt and tracking information until the return is complete.
⚠️ Important — Put a Note Inside Your Parcel
Please include a note inside the parcel containing your name and order number. This is important so we can identify your return when it arrives.
If you are returning an item for an exchange, please also clearly state the size, colour or variant you would like instead.
🔄 Exchanges
Need a different size, colour or style? Contact us and we'll help arrange an exchange where the requested alternative is available.
- Contact us with your name and order number.
- Tell us which size, colour or variant you would like instead.
- Return the original item in unused, unworn and original condition.
- Include a note inside the parcel with your name, order number and requested exchange.
- Once the return has been received and checked, we'll arrange the exchange where applicable.
Bracelet Sizing
If a bracelet doesn't fit, contact us before returning it. Depending on the bracelet, we may have other options available, such as a different size or compatible extension clasp.
💰 Refunds
Once your return has been received, we'll inspect the item and confirm that it meets the return conditions.
- Eligible refunds are issued to the original payment method.
- We aim to process approved returns within 5 business days of receiving them.
- After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.
- Promotional gifts should be returned with the qualifying item where applicable. Otherwise, their retail value may be deducted from the refund.
🛠️ Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, incorrectly engraved, or you receive a different item from the one you ordered, please contact us before returning anything.
What to Send Us
- Your name and order number.
- A short description of the problem.
- Clear photographs showing the issue where reasonably necessary.
We'll investigate the issue and confirm the appropriate resolution and return instructions. Where the problem is due to a Cycolinks error or a confirmed product fault, we'll arrange an appropriate solution without asking you to cover costs that should reasonably be ours.
Contact Us First
Please don't pay to return a faulty or incorrect item before contacting us. In some cases, we may be able to resolve the issue without requiring the item to be returned.
Return Postage
For standard returns or exchanges where the correct item was supplied, the customer is responsible for the cost of returning the item to us.
We recommend using a tracked postal service and retaining your proof of postage until your return has been processed.
If the item is confirmed as faulty, damaged on arrival, incorrectly supplied or affected by another Cycolinks error, please contact us first so we can determine the appropriate return and postage arrangements.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Orders can move into processing quickly, particularly personalised, engraved and custom-made products.
Personalised, Engraved & Custom Orders
Please carefully check names, spelling, dates, sizing and other customisation details before submitting your order.
Personalised, engraved and custom items may enter production shortly after the order is placed. Once production has started, cancellation may no longer be possible without covering costs already incurred.
⏰ Contact Us Quickly
If you've made a mistake with an engraving, personalisation, address or other order detail, contact us as soon as possible. We'll always try to make the change if the order has not progressed too far through processing.
Related Information
Need Help With a Return?
Get in touch and we'll help with your return, exchange or product issue.